General FAQ
What is my skin type?
We can't diagnose your skin type here over text, but there are *usually* a few key signs that tell you what your skin type is! Check the following first:
- Dry Skin: Rough, peels easily
- Balanced Skin: Not too dry, not too oily
- Oily Skin: Heightened sebum (face oil) production
- Combination Skin: Dry and balanced in some areas, but oily in others.
What’s my skin sensitivity?
We define "sensitive" as experiencing stinging, irritation, burning, redness, or tightness when using skincare products.
- Never: You've tried several different brands, types of products and never experience the above symptoms.
- Rarely: You only experience the above symptoms when trying extremely active formulations.
- Often: You've experienced the above symptoms when trying multiple brands, formulas, ingredients across the skincare spectrum. You likely opt for "sensitive" formulas or products with fewer, gentler ingredients.
- All the time: You exclusively use products made for sensitive skin—anything else results in the above symptoms.
What products do you offer?
Right now, Sel:pH is excited to offer a first of its kind serum + moisturizer hybrid alongside three super concentrates. We've also created two SPFs with low- to no- white cast. But we may have a few more exciting things up our sleeves...check back in the coming weeks for more!
How do I know skincare is working?
When incorporating new products into your skin care routine, it takes an average 4–6 weeks for your skin to fully adjust to the new ingredients + begin to see results. It's not about slathering the most expensive products or having many ingredients on your skin—it's about finding the right balance of products for your skin type + concerns.
Do you test on animals?
Never! Our products are 100% cruelty-free.
Do Sel:pH products contain parabens or sulfates? Are the products gluten-free?
As a company, we are committed to creating products that use only safe, natural ingredients, wherever possible, and are continuously seeking new and environmentally-friendly ingredients. All of our products are free of sulfates, parabens, mineral oils, phthalates, and gluten, among many other ingredients.
Do you offer samples?
We don't offer samples just yet but we would love your feedback as a UGC creator! Or looking to become an affiliate? Join our pHocus group!
There is an issue with my order. Who do I contact?
Oh no! Order issues are never fun—let's get it solved for you ASAP. If you haven't already, go ahead and email us at hello@selphbeauty.com and we'll get it squared away.
